MISSION & VALUES STATEMENT
Our Mission: To be the best independent source for industries requiring proper piping products in their plants, for their systems, and at their jobsites. To be known for our industry knowledge and reliable information. To be responsive to our customers’ needs — earning their business by earning their trust.
Our Values: Built on our Independence, Professionalism, and Pride in what we do:
1. Being Independent:
A. Gives us the flexibility to cater to our customers’ unique needs.
B. Allows us to give every customer and their project the attention they deserve.
C. Pushes us to earn our customers’ business and respect by becoming their most trusted and valued source for intelligent information, quality products, and hard-to-find items.
2. Being Professional means that we are:
A. Knowledgeable. We have both an historical and present-day knowledge about our industry, products, and applications.
B. Respectful. Our customers, their employees, their places of business, their job sites, and their projects are all treated with care and respect.
C. Organized. We are conscientious of our customers’ time when working on proposals and orders.
D. Solution-Oriented. Our professional salespeople are not simply order-takers but are also intelligent sources for information and solutions.
3. Being Proud of our work and our Company demands that we are serious about:
A. Accomplishments. From an individual employee’s progressive steps to a customer’s complicated project, we keep an eye on the details that lead to success.
B. Customer Service. We are always working hard for every opportunity to show our best effort.
C. Relationships. Business is personal, and we never forget that. Customers, vendors and employees are all valued and respected individuals.
D. Ethical Business Practices. A bedrock of fairness and openness has been our cultural foundation since day-one.
WHILE OTHERS STRIVE TO BE THE BIGGEST, WE STRIVE TO BE THE BEST: STANDARD OF NEW ENGLAND.™